Features - On Hold - The call centre is a critical part of the customer service strategy for many organizations -- Yet, most of these centres are not being managed effectively.
|Year of publication:||
Management : for strategic business ideas. - Mississauga, Ont : CMA Canada, ISSN 1490-4225, ZDB-ID 20723015. - Vol. 75.2001, 4, p. 34-37
|Type of publication:||Article|
Non-profit needs, litigious liabilities - Charitable organizations in Canada need good directors, but potential liabilities are dissuading many from volunteering their time. Though an understandable fear, there are ways to manage the potential pitfalls.
Edur, Olev, (2004)
Edur, Olev, (2003)
Features - Converging Technologies - The increasingly open telecommunications market in North America -- And around the world -- Has fostered a number of telecom mergers, acquisitions and alliances in recent years and months. The latest big development in communications promises to alter corporate and personal communications almost as much as did Alexander Graham Bell.
Edur, Olev, (2000)
- More ...