Features - Making Call-Center Voices Smile - A customer service call center is a company's statement to the world. If you're looking for a spot in your organization where training can have an enormous impact, look no further
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Training : the magazine of manpower and management development. - New York, NY : Gellert Publ. Corp., ISSN 0095-5892, ZDB-ID 6125074. - Vol. 36.1999, 4, p. 26-33
Chief of Corporate Smarts - As companies struggle to capture, organize and apply their intellectual capital, a new breed of executive-- the chief learning or knowledge officer--can be either a trendy cipher or a vital fulcrum.
Stuller, Jay, (1998)
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