Feeling manipulated : how tip request sequence impacts customers and service providers?
Nathan Warren, Sara Hanson, and Hong Yuan
| Year of publication: |
2021
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|---|---|
| Authors: | Warren, Nathan ; Hanson, Sara ; Hong, Yuan |
| Published in: |
Journal of service research. - London : Sage Periodicals Press, ISSN 1552-7379, ZDB-ID 2020788-8. - Vol. 24.2021, 1, p. 66-83
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| Subject: | manipulativeness | service script | tip sequence | tipping | Dienstleistungsqualität | Service quality | Trinkgeld | Tipping behaviour | Manipulation | Kundenzufriedenheit | Customer satisfaction | Konsumentenverhalten | Consumer behaviour | Dienstleistung | Services | Beziehungsmarketing | Relationship marketing |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1177/1094670519900553 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://ebvufind01.dmz1.zbw.eu/10012426763