Feeling rewarded and entitled to be served : understanding the influence of self- versus regular checkout on customer loyalty
Farhana Nusrat, Yanliu Huang
| Year of publication: |
2024
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|---|---|
| Authors: | Nusrat, Farhana ; Huang, Yanliu |
| Published in: |
Journal of business research : JBR. - New York, NY : Elsevier, ISSN 0148-2963, ZDB-ID 2013438-1. - Vol. 170.2024, Art.-No. 114293, p. 1-13
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| Subject: | Customer loyalty | Retail shopping experience | Self-checkout | Self-service technology | Konsumentenverhalten | Consumer behaviour | Selbstbedienung | Self-service | Beziehungsmarketing | Relationship marketing | Einzelhandel | Retail trade | Kundenzufriedenheit | Customer satisfaction | Kundenbindung | Customer retention |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.jbusres.2023.114293 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014534518