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Understanding Complexity. Gillian Ragsdell and Jennifer Wilby (eds) Kluwer Academic-Plenum Publishers, New York, 2001 292pp. ISBN: 0-306-46586-8.
Schwaninger, Markus, (2005)
ARTICLES - Measurement and control of business process
Powell, Stephen G., (2001)
Managing Complexity-The Path Toward Intelligent Organizations
Schwaninger, Markus, (2000)