Fifteen years of research on customer loyalty formation : a meta-analytic structural equation model
Kevin Kam Fung So, Yang Yang, and Xiang (Robert) Li
| Year of publication: |
2025
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| Authors: | So, Kevin Kam Fung ; Yang, Yang ; Li, Xiang |
| Published in: |
The Cornell hospitality quarterly. - Thousand Oaks, Calif. : Sage, ISSN 1938-9663, ZDB-ID 2381244-8. - Vol. 66.2025, 2, p. 253-272
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| Subject: | customer loyalty | customer satisfaction | perceived value | perceived quality | meta-analytic structural equation modeling | measurement scales | Strukturgleichungsmodell | Structural equation model | Kundenzufriedenheit | Customer satisfaction | Meta-Analyse | Meta-analysis | Beziehungsmarketing | Relationship marketing | Konsumentenverhalten | Consumer behaviour | Messung | Measurement | Dienstleistungsqualität | Service quality | Marktforschung | Market research |
| Type of publication: | Article |
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| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1177/19389655241276506 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015371704