Finding ways of searching for the disappeared: the information practices of the families in Colombia

Purpose This study aims to explore and identify the information-seeking process and practices of those searching for the forcefully disappeared in Colombia. It answers the questions; how do families in Colombia seek information about a disappearance, how is this seeking process mediated and how are information barriers dealt with? Design/methodology/approach Based on document analysis and interviews with families and NGO representatives, this bottom-up study explores the trajectory of the families' information-seeking process to highlight the most salient information practices. Findings A general trajectory of a search for information is laid out. The overwhelming barriers to information forces families to carry the burden of becoming information providers. NGOs provide situated learning on how to document a disappearance and deal with the state. This knowledge is passed on to families creating communities of practices. The information produced here becomes the main source of knowledge about this crime. Originality/value It makes a new contribution to the field of information practices by introducing the context of enforced disappearances using the example of Colombia, identifying a significant information-seeking process.