Firm engagement : scale development and verification
| Year of publication: |
2024
|
|---|---|
| Authors: | Han, Xiaoyun ; Zheng, Yundan ; Prentice, Catherine ; Chen, Shuping |
| Published in: |
Journal of retailing and consumer services. - Amsterdam : Elsevier Science, ISSN 0969-6989, ZDB-ID 2020784-0. - Vol. 80.2024, Art.-No. 103902, p. 1-11
|
| Subject: | Customer engagement | Employee engagement | Firm engagement | Scale development | Leistungsmotivation | Work motivation | Beziehungsmarketing | Relationship marketing | Kundenintegration | Customer integration | Unternehmensperformance | Firm performance |
-
Competititve advantage through engagement
Kumar, V., (2016)
-
The role of perceived risk in engaging customer and employees for value creation in services
Srivastava, Ritu, (2024)
-
Transforming entrepreneurial business design : converging leadership and customer-centric approach
Rajagopal, Ananya, (2020)
- More ...
-
Customer engagement research in hospitality and tourism : a systematic review
Chen, Shuping, (2021)
-
Han, Xiaoyun, (2022)
-
Fang, Shujie, (2023)
- More ...