Fitting facilities to self-service technology usage: Evidence from kiosks in Taiwan airport

The goal of this research was to investigate how service process fit and facilitating conditions affect usage behavior of SSTs. In this study, we formulated a technology usage model from the perspective of the TAM and customer value, and we collected check-in kiosk usage samples from the Taiwan airport by administering a face-to-face questionnaire to willing respondents, of which 429 were returned completed.

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Year of publication:	2013
Authors:	Ku, Edward C.S. ; Chen, Chun-Der
Published in:	Journal of Air Transport Management. - Elsevier, ISSN 0969-6997. - Vol. 32.2013, C, p. 87-94
Publisher:	Elsevier
Subject:	Self-service technologies \| Check-in kiosks \| Technology acceptance model \| Customer value perspective \| Behavioral intention

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Type of publication:	Article
Source:	RePEc - Research Papers in Economics

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