Flexible Kundeninteraktionsprozesse im Communication Center
Michael Zapf
| Year of publication: |
2003
|
|---|---|
| Authors: | Zapf, Michael |
| Publisher: |
Frankfurt am Main : Lang |
| Subject: | Beziehungsmarketing | Relationship marketing | Callcenter | Call centre | Kundenservice | Customer service | Theorie | Theory | Deutschland | Germany | Kommunikations-Mix | Kundenmanagement | Interaktion | Prozessorganisation |
| Description of contents: | Table of Contents [gbv.de] |
| Extent: | XXIII, 223 S Ill., graph. Darst |
|---|---|
| Series: | Informationstechnologie und Ökonomie. - Frankfurt, M. : PL Acad. Research, ISSN 1616-086X, ZDB-ID 2138116-1. - Vol. 22 |
| Type of publication: | Book / Working Paper |
| Type of publication (narrower categories): | Hochschulschrift ; Thesis |
| Language: | German |
| Thesis: | Zugl.: Bayreuth, Univ., Diss., 2001 |
| Notes: | Pb. : EUR 45.50, EUR AT 45.50 |
| ISBN: | 3-631-51510-3 |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10001785106