Focus - Great(er) Expectations - There's no elegant way to say this: The Internet has forever ruined customer service. Or, rather what customers will accept as good service. Not only does service need to be high-quality and personal, it also must be offered almost before the customer asks for it. In the immortal words of the Road Runner Beep-Beep!
Year of publication: |
2000
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Authors: | Fairley, Juliette |
Published in: |
Bank marketing : ... an affiliate of American Bankers Association. - Chicago, Ill. : American Bankers Association, ISSN 0888-3149, ZDB-ID 3950785. - Vol. 32.2000, 4, p. 30-35
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