Focus on Service Efforts and Accomplishments-Performance Measurement - Managing Central Support Services Through Service Level Agreements - Financial pressure on public sector resources results in front-line service managers questioning the cost of services provided by central support functions. In the United Kingdom, service level agreements provide one option to improve value in these ...
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|Authors:||Coombs, Hugh; Evans, Anne|
The government accountants journal : financial management in the public sector. - Alexandria, Va., ISSN 0883-1483, ZDB-ID 7166801. - Vol. 49.2000, 1, p. 54-56
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