Focus on Service Efforts and Accomplishments-Performance Measurement - Managing Central Support Services Through Service Level Agreements - Financial pressure on public sector resources results in front-line service managers questioning the cost of services provided by central support functions. In the United Kingdom, service level agreements provide one option to improve value in these ...
Year of publication: |
2000
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Authors: | Coombs, Hugh ; Evans, Anne |
Published in: |
The government accountants journal : financial management in the public sector. - Alexandria, Va., ISSN 0883-1483, ZDB-ID 7166801. - Vol. 49.2000, 1, p. 54-56
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