Focusing on complaints handling for customer satisfaction and loyalty : the case of Indonesian public banking
A. Salim, M. Setiawan, R. Rofiaty, F. Rohman
| Year of publication: |
2018
|
|---|---|
| Authors: | Salim, Agus ; Setiawan, Margono ; Rofiaty, R. ; Rohman, Fatchur |
| Published in: |
European research studies. - Piraeus : [Verlag nicht ermittelbar], ISSN 1108-2976, ZDB-ID 2479315-2. - Vol. 21.2018, 3, p. 404-416
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| Subject: | Quality of bank service | handling customer complaints | customer satisfaction | customer loyalty | public sector banking | Kundenzufriedenheit | Customer satisfaction | Beschwerdemanagement | Complaint management | Beziehungsmarketing | Relationship marketing | Dienstleistungsqualität | Service quality | Konsumentenverhalten | Consumer behaviour | Bank | Indonesien | Indonesia | Öffentliche Bank | Public bank | Bankgeschäft | Banking services |
freely available
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012220318