Foodservice mobile application quality determinants' impact on customer satisfaction and repeat usage intentions : the role of perceived risk
Year of publication: |
2025
|
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Authors: | Ahn, Joo ; Slevitch, Lisa ; Sung, Kyong Sik |
Published in: |
Tourism and hospitality research : THR. - London : Sage Publications, ISSN 1742-9692, ZDB-ID 2094553-X. - Vol. 25.2025, 3, p. 323-338
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Subject: | Mobile application quality | perceived risk | satisfaction | repeat usage intentions | Kundenzufriedenheit | Customer satisfaction | Konsumentenverhalten | Consumer behaviour | Dienstleistungsqualität | Service quality | Risiko | Risk | Mobile Anwendung | Mobile application | Innovationsakzeptanz | Innovation adoption | Online-Handel | Online retailing | Mobilkommunikation | Mobile communications | Risikopräferenz | Risk attitude |
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