Formal versus casual : how do customers respond to service robots' uniforms? : the roles of service type and language style
Canmian Liu, Lishan Xie
| Year of publication: |
2023
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|---|---|
| Authors: | Liu, Canmian ; Xie, Lishan |
| Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier, ISSN 0278-4319, ZDB-ID 1074264-5. - Vol. 114.2023, p. 1-10
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| Subject: | Competence and warmth | Customers' willingness to use robots (CWTUR) | Language style | Service robots | Service type | Uniform style | Roboter | Robot | Konsumentenverhalten | Consumer behaviour | Sprache | Language | Dienstleistung | Services | Beziehungsmarketing | Relationship marketing | Dienstleistungssektor | Service industry | Kundenservice | Customer service | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.ijhm.2023.103566 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014439968