Fostering customer-oriented constructive deviance : the influence of moral emotions and moral disengagement
Amer Al-Atwi, Taeshik Gong and Ali Bakir
| Year of publication: |
2024
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|---|---|
| Authors: | Al-Atwi, Amer Ali ; Gong, Taeshik ; Bakir, Ali |
| Published in: |
International journal of contemporary hospitality management. - Bingley : Emerald, ISSN 1757-1049, ZDB-ID 2028752-5. - Vol. 36.2024, 9, p. 2977-2998
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| Subject: | Customer citizenship behavior | Customer constructive deviance | Moral disengagement | Organizational injustice toward customers | Other emotions | Emotion | Arbeitsverhalten | Work behaviour | Beziehungsmarketing | Relationship marketing | Ethik | Ethics | Konsumentenverhalten | Consumer behaviour | Verhalten in Organisationen | Organizational behaviour |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/IJCHM-04-2023-0495 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015137808