Four decades of frontline service employee research : an integrative bibliometric review
Mahesh Subramony, Markus Groth, Xinyu "Judy" Hu, and Yu Wu
| Year of publication: |
2021
|
|---|---|
| Authors: | Subramony, Mahesh ; Groth, Markus ; Hu, Xinyu ; Wu, Yu |
| Published in: |
Journal of service research. - London : Sage Periodicals Press, ISSN 1552-7379, ZDB-ID 2020788-8. - Vol. 24.2021, 2, p. 230-248
|
| Subject: | Bibliometrics | Customer Service | Frontline Employees | Organizational Frontlines | Service Encounters | Service Workers | Kundenservice | Customer service | Bibliometrie | Dienstleistungsberufe | Service workers | Kundenzufriedenheit | Customer satisfaction | Verkaufspersonal | Salespeople | Dienstleistungssektor | Service industry | Dienstleistungsqualität | Service quality | Beziehungsmarketing | Relationship marketing | Arbeitsverhalten | Work behaviour |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1177/1094670521999721 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012522538