Framing the role of experts in platform governance: Negotiating the code of practice on disinformation as a case study

Given the growing complexity of platform governance, the role of experts in digital policy-making processes is becoming more critical. However, there remains a gap in the literature regarding the specific role of experts in shaping platform governance processes. To explore this research gap, this study examines the perspectives of experts involved in the Code of Practice on Disinformation, a co-regulatory governance mechanism established by the European Union. Through a total of 40 semi-structured interviews with disinformation and policy experts, we analyse the perceptions of their role in shaping this process. We found ambivalent opinions on the efficacy of the Code and widespread distrust for platforms, particularly regarding content moderation and data sharing practices. Our analysis also reveals key limitations and challenges involved in platform governance such as systemic resource asymmetries. The article calls for further research on deepening our understanding of the pivotal role experts play in platform governance and content moderation in order to identify strategies for enhancing their impact on digital policymaking.