From cafés to clinics : consumer attitudes toward human-like and machine-like service robot failures
Ezgi Merdin-Uygur, Selcen Ozturkcan
| Year of publication: |
2025
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|---|---|
| Authors: | Merdin-Uygur, Ezgi ; Ozturkcan, Selcen |
| Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier Science, ISSN 0278-4319, ZDB-ID 2027743-X. - Vol. 131.2025, Art.-No. 104319, p. 1-4
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| Subject: | Anthropomorphism | Chatbot | Hospitality services | Robotic failure | Robotic service agents | Service robot | Roboter | Robot | Dienstleistungsqualität | Service quality | Krankenhaus | Hospital | Konsumentenverhalten | Consumer behaviour | Kundenservice | Customer service | Dienstleistung | Services |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.ijhm.2025.104319 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015434893