From click to confirmation : the effect of hotel website quality and online reviews in fostering booking intentions
Syafruddin Chan, Muslim Amin and Shahid Rasool and Obed Rashdi Syed
| Year of publication: |
2025
|
|---|---|
| Authors: | Chan, Syafruddin ; Amin, Muslim ; Rasool, Shahid ; Obed Rashdi Syed |
| Published in: |
International journal of quality and service sciences. - Bingley [u.a.] : Emerald, ISSN 1756-6703, ZDB-ID 2490487-9. - Vol. 17.2025, 2, p. 232-254
|
| Subject: | Customer engagement | Hotel website quality | Online hotel booking intentions | Online reviews | Perceived credibility | Website | Hotellerie | Hotel industry | Dienstleistungsqualität | Service quality | Virales Marketing | Viral marketing | Online-Marketing | Internet marketing | Konsumentenverhalten | Consumer behaviour | Online-Handel | Online retailing | Kundenzufriedenheit | Customer satisfaction | Personalisierung | Personalization | Social Web | Social web | Produktqualität | Product quality | Bewertung | Evaluation |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/IJQSS-11-2024-0171 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015417320