From concept to customer : the practical guide to integrated product and process development, and business process reengineering
Year of publication: |
1995
|
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Authors: | ReVelle, Jack Boyer ; Frigon, Normand L. ; Jackson, Harry K. |
Publisher: |
New York [u.a.] : Van Nostrand Reinhold |
Subject: | Kundenmanagement |
Description of contents: | Table of Contents [digitool.hbz-nrw.de] |
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"Der Kunde will heute wissen, wen er unterstützt"
Werner, Götz W., (2008)
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Saab, Sammy, (2006)
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Call Center - Strukturen und EntwicklungenBranchenbild Call Center
(2002)
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Achieving the competitive edge : a practical guide to world-class competition
Jackson, Harry K., (1996)
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Fulfilling customer needs : a practical guide to capacity management
Jackson, Harry K., (1998)
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The leader : developing the skills & personal qualities you need to lead effectively
Frigon, Normand L., (1996)
- More ...