"From expectations to frustrations" : dissecting negative experiences to understand negative word-of-mouth in online grocery services
Sk Abu Khalek, Debasmita Dey, Anirban Chakraborty, Tamal Samanta
| Year of publication: |
2025
|
|---|---|
| Authors: | Khalek, Sk Abu ; Dey, Debasmita ; Chakraborty, Anirban ; Samanta, Tamal |
| Published in: |
Journal of retailing and consumer services. - Amsterdam : Elsevier Science, ISSN 0969-6989, ZDB-ID 2020784-0. - Vol. 84.2025, Art.-No. 104221, p. 1-12
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| Subject: | Netnography | Topic modelling | Digital grocery | e-grocery | Negative WoM | Online grocery services | Virales Marketing | Viral marketing | Lebensmitteleinzelhandel | Food retailing | Konsumentenverhalten | Consumer behaviour | Online-Handel | Online retailing | Social Web | Social web | Lebensmittelhandel | Food trade | Electronic Commerce | E-commerce | Dienstleistungsqualität | Service quality | Online-Marketing | Internet marketing | Kundenzufriedenheit | Customer satisfaction |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.jretconser.2024.104221 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015441647