From failure to forgiveness : robots' proactive role in the tourism industry
Jinwei Wang, Zhihua Zhou, Jianrong Ren, Lei Liu, Alastair M. Morrison
| Year of publication: |
2025
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|---|---|
| Authors: | Wang, Jinwei ; Zhou, Zhihua ; Ren, Jianrong ; Liu, Lei ; Morrison, Alastair M. |
| Published in: |
Tourism management : research, policies, practice. - Amsterdam [u.a.] : Elsevier Science, ISSN 0261-5177, ZDB-ID 2001580-X. - Vol. 111.2025, Art.-No. 105246, p. 1-11
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| Subject: | Artificial intelligence (AI) | Consumer behavior | Forgiveness | Human–robot interaction | Sense of power | Service recovery | Service robots | Roboter | Robot | Künstliche Intelligenz | Artificial intelligence | Tourismuswirtschaft | Tourism industry | Konsumentenverhalten | Consumer behaviour | Beschwerdemanagement | Complaint management | Dienstleistungsqualität | Service quality | Kundenservice | Customer service |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.tourman.2025.105246 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015434228