From fumble to flourish : how workplace attachment drives service recovery performance
Souad Hassanie, Georgiana Karadas and Orhan Uludag
| Year of publication: |
2025
|
|---|---|
| Authors: | Hassanie, Souad ; Karadas, Georgiana ; Uludag, Orhan |
| Published in: |
Asia-Pacific journal of business administration. - Bradford : Emerald, ISSN 1757-4331, ZDB-ID 2500536-4. - Vol. 17.2025, 1, p. 95-115
|
| Subject: | Employee-organization relationship | Satisfaction with work-life balance | Service recovery performance | Workplace attachment | Familie-Beruf | Work-life balance | Arbeitszufriedenheit | Job satisfaction | Dienstleistungsqualität | Service quality | Beziehungsmarketing | Relationship marketing | Beschwerdemanagement | Complaint management | Kundenzufriedenheit | Customer satisfaction | Personalmanagement | Human Resource Management | Arbeitsplatz | Workplace |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/APJBA-05-2023-0211 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015326669