From self-service to super-service : a resource mapping framework for co-creating value by shifting the boundary between provider and customer
Year of publication: |
2011
|
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Authors: | Campbell, Christopher S. ; Maglio, Paul P. ; Davis, Mark M. |
Published in: |
Information systems and e-business management : ISeB. - New York, NY [u.a.] : Springer, ISSN 1617-9846, ZDB-ID 2069863-X. - Vol. 9.2011, 2, p. 173-191
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Subject: | Client-Server-Architektur | Client-server architecture | Kundenwert | Customer value | Selbstbedienung | Self-service | E-Government | E-government | Ressourcenorientierter Ansatz | Resource-based view |
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