Front- and back-end employee satisfaction during service transition
Antonios Karatzas, Georgios Papadopoulos, Panagiotis Stamolampros, Jawwad Z. Raja and Nikolaos Korfiatis
| Year of publication: |
2023
|
|---|---|
| Authors: | Karatzas, Antonios ; Papadopoulos, Georgios ; Stamolampros, Panagiotis ; Raja, Jawwad Z. ; Korfiatis, Nikolaos |
| Published in: |
International journal of operations & production management. - Bingley : Emerald, ISSN 1758-6593, ZDB-ID 2032083-8. - Vol. 43.2023, 7, p. 1121-1147
|
| Subject: | Employee satisfaction | Job enrichment | Role theory | Service infusion | Servitization | Arbeitszufriedenheit | Job satisfaction | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsqualität | Service quality | Dienstleistungssektor | Service industry | Leistungsbündel | Bundling strategy |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/IJOPM-06-2022-0352 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014311859