Fulfilment of expectations mediating quality and satisfaction : the case of hospital service
Frederic Marimon, Dolors Gil-Doménech and Ramon Bastida
| Year of publication: |
2019
|
|---|---|
| Authors: | Marimon, Frederic ; Gil-Doménech, Dolors ; Bastida, Ramon |
| Subject: | fulfilment of expectations | hospital service quality | patient satisfaction | service quality | Dienstleistungsqualität | Service quality | Krankenhaus | Hospital | Kundenzufriedenheit | Customer satisfaction | Patienten | Patients | Qualitätsmanagement | Quality management |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/14783363.2017.1401458 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012199739