Fulfilment of expectations on students' perceived quality in the Catalan higher education system
Year of publication: |
2020
|
---|---|
Authors: | Marimon, Frederic ; Mas-Machuca, Marta ; Berbegal-Mirabent, Jasmina |
Published in: |
Total quality management & business excellence. - Abingdon : Routledge, Taylor & Francis Group, ISSN 1478-3371, ZDB-ID 2129076-3. - Vol. 31.2020, 5, p. 483-502
|
Subject: | fulfilment of expectations | higher education | student satisfaction | university governance | Hochschule | Higher education institution | Studierende | Students | Studium | University education | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction |
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