Functional efficiency in airport terminals : a review on Overall and Stratified Service Quality
Aromal Thampan, Kapil Sinha, B.R. Gurjar, E. Rajasekar
| Year of publication: |
2020
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|---|---|
| Authors: | Thampan, Aromal ; Sinha, Kapil ; Gurjar, Bhola R. ; Rajasekar, E. |
| Published in: |
Journal of air transport management. - Amsterdam [u.a.] : Elsevier, ISSN 0969-6997, ZDB-ID 1208154-1. - Vol. 87.2020, p. 1-15
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| Subject: | Airport terminal | Functional efficiency | Key performance indicator | Level of service | Service quality | Dienstleistungsqualität | Flughafen | Airport | Performance-Messung | Performance measurement | Effizienz | Efficiency | Data-Envelopment-Analyse | Data envelopment analysis | Kundenzufriedenheit | Customer satisfaction | Qualitätsmanagement | Quality management |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.jairtraman.2020.101837 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://ebvufind01.dmz1.zbw.eu/10012291811