Fuzzy inference system for forecasting non-aeronautical revenues considering the customer experience
Lenice M. Silva, Michelle C. G. S. P. Bandeira, Giovanna M. R. Borille, Rogéria A. Gomes, Lamartine N. F. Guimarães
| Year of publication: |
2024
|
|---|---|
| Authors: | Silva, Lenice Mirian da ; Bandeira, Michelle C. G. S. P. ; Borille, Giovanna M. R. ; Gomes, Rogéria A. ; Guimarães, Lamartine N. F. |
| Subject: | Fuzzy inference system | Passenger satisfaction | Waiting time | Consumption | Non-aeronautical revenue | Customer experience | Fuzzy-Set-Theorie | Fuzzy sets | Kundenzufriedenheit | Customer satisfaction | Beziehungsmarketing | Relationship marketing | Konsumentenverhalten | Consumer behaviour |
freely available
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.jairtraman.2024.102595 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015078441