Gaining a competitive advantage by analysing aggregate complaints
| Year of publication: |
1995
|
|---|---|
| Authors: | Schibrowsky, John A. ; Lapidus, Richard S. |
| Published in: |
Marketing intelligence & planning. - Bradford : Emerald, ISSN 0263-4503, ZDB-ID 832078. - Vol. 13.1995, 9, p. 36
|