Gaining customer loyalty with tracking information quality in B2B logistics
Arun Rai, Xinlin Tang, Zhitao Yin, and Steven Du
| Year of publication: |
2022
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|---|---|
| Authors: | Rai, Arun ; Tang, Xinlin ; Yin, Zhitao ; Du, Steven |
| Published in: |
Journal of management information systems : JMIS. - Abingdon, Oxon : Routledge, Taylor & Francis, ISSN 1557-928X, ZDB-ID 2033010-8. - Vol. 39.2022, 2, p. 307-335
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| Subject: | B2B logistics | customer loyalty | digitalization | exchange value | service complexity | service orchestration | Tracking information quality | use value | Lieferantenmanagement | Supplier relationship management | Dienstleistungsqualität | Service quality | B-to-B-Marketing | Business-to-business marketing | Beziehungsmarketing | Relationship marketing | Logistik | Logistics | Informationswert | Information value | Logistikunternehmen | Logistics provider | Electronic Commerce | E-commerce |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/07421222.2022.2063552 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10013367713