Generating customer voice based quality improvement strategy for logistics service providers in Taiwan from the perspective of quality function deployment
Tzong-Ru Lee; Jiun-Hung Lin
| Year of publication: |
2007
|
|---|---|
| Authors: | Lee, Tzong-ru ; Lin, Jiun-Hung |
| Published in: |
International journal of logistics economics and globalisation. - Genève : Inderscience Enterprises, ISSN 1741-5373, ZDB-ID 2422773-0. - Vol. 1.2007, 1, p. 63-76
|
| Subject: | Qualitätsmanagement | Quality management | Taiwan | Logistikunternehmen | Logistics provider | Beziehungsmarketing | Relationship marketing | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10003751597