Generative AI in responsible conversational agent integration : guidelines for service managers
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Tóth, Zsófia, (2024)
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Hartley, Nicole, (2024)
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Lim, Weng Marc, (2023)
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Stead, Susan, (2020)
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Odekerken-Schröder, Gaby, (2020)
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The service triad : an empirical study of service robots, customers and frontline employees
Odekerken-Schröder, Gaby, (2021)
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