Glocalization in service cultures : tensions in customers' service expectations and experiences
Anu Helkkula, Eric Arnould, and An Chen
| Year of publication: |
2023
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|---|---|
| Authors: | Helkkula, Anu ; Arnould, Eric J. ; Chen, An |
| Published in: |
Journal of service research. - London : Sage Periodicals Press, ISSN 1552-7379, ZDB-ID 2020788-8. - Vol. 26.2023, 2, p. 233-250
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| Subject: | culture | glocalization | healthcare | resource integration | service expectations | service experience | Dienstleistungsqualität | Service quality | Gesundheitsversorgung | Health care | Kundenservice | Customer service | Kundenzufriedenheit | Customer satisfaction | Beziehungsmarketing | Relationship marketing | Gesundheitswesen | Health care system | Dienstleistungsmanagement | Service management | Interkulturelles Management | Cross-cultural management |
freely available
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1177/10946705221094638 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014246208