Good or bad staff? : hotel employees' core self-evaluations impacting service effort and service sabotage considering leader-member exchange moderation
Year of publication: |
2019
|
---|---|
Authors: | Dai, You-De ; Zhuang, Wen-Long ; Hsu, Shih-Yun ; Huan, Tzung-cheng |
Published in: |
Tourism management perspectives : TMP. - Amsterdam [u.a.] : Elsevier, ISSN 2211-9736, ZDB-ID 2672710-9. - Vol. 32.2019, p. 1-9
|
Subject: | Core self-evaluations | Leader-member exchange | Service effort | Service sabotage | Hotellerie | Hotel industry | Arbeitsverhalten | Work behaviour | Arbeitskräfte | Workforce | Arbeitszufriedenheit | Job satisfaction | Leistungsmotivation | Work motivation | Dienstleistungsqualität | Service quality | Tourismusberufe | Tourism employees | Selbstevaluation | Self-assessment | Dienstleistungssektor | Service industry | Dienstleistung | Services |
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