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Robots or frontline employees? Exploring customers’ attributions of responsibility and stability after service failure or success
Belanche, Daniel, (2020)
Intention to use analytical artificial intelligence (AI) in services – the effect of technology readiness and awareness
Flavián Blanco, Carlos, (2021)
Examining the effects of robots' physical appearance, warmth, and competence in frontline services : The Humanness‐Value‐Loyalty model
Belanche, Daniel, (2021)