Guest spot - Tiered Service Levels May Lift Customer Satisfaction
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Banking strategies : management insights in financial services. - Chicago, Ill. : BAI, ISSN 1049-1775, ZDB-ID 13442399. - Vol. 82.2006, 1, p. 64
Khirallah, Kathleen, (2000)
FEATURES - FOCUS ON RISK MANAGEMENT - BUILDING A DATA WAREHOUSE AT CHASE MANHATTAN BANK - Chase believed that a data warehouse and a comprehensive set of analytical tools would fundamentally change the way business was conducted -- Not only from a sales perspective but also from a service perspective
Khirallah, Kathleen, (1999)
Financial Management Software in Retail Banking: Applications and Users Are Evolving - Increasing complexity, tight deadlines and interdependencies of distributed managers are driving a more integrated approach to bank financial management.
Khirallah, Kathleen, (2006)
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