No half measures - The author explains how ways of measuring the effectiveness of public services are becoming increasingly user-oriented
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Public finance : the business monthly of the public sector. - London : Public Finance, ISSN 1352-9250, ZDB-ID 11697313. - 1998 (04.09.), p. 18-20
Baines, Paul, (2014)
Worcester, Robert, (2000)
People's Panel given a voice - After the election, New Labour began to pilot a People's Panel to canvas voters' views. The Cabinet 'enforcer' and the head of Mori each explain what the 5,000-strong body can achieve
Cunningham, Jack, (1999)
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