Handbook of Customer Satisfaction and Loyalty Measurement, 2nd edition
| Year of publication: |
2001
|
|---|---|
| Authors: | Hill, Nigel ; Alexander, Jim |
| Published in: |
International Journal of Retail & Distribution Management. - Emerald Group Publishing Limited, ISSN 1758-6690, ZDB-ID 2032071-1. - Vol. 29.2001, 7, p. 347-347
|
| Publisher: |
Emerald Group Publishing Limited |
| Subject: | Customer satisfaction | Measurement | Customer loyalty |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | review |
| Language: | English |
| Other identifiers: | 10.1108/ijrdm.2001.29.7.347.1 [DOI] |
| Source: | Other ZBW resources |
Persistent link: https://www.econbiz.de/10014804008