Having "a say" : forms of voice in Australian call centres
Anthony McDonnell; Julia Connell; Zeenobiyah Hannif and John Burgess
| Year of publication: |
2014
|
|---|---|
| Authors: | McDonnell, Anthony ; Connell, Julia ; Hannif, Zeenobiyah ; Burgess, John |
| Published in: |
Employee relations. - Bradford : Emerald, ISSN 0142-5455, ZDB-ID 717300-3. - Vol. 36.2014, 3, p. 214-234
|
| Subject: | Workplace | Industrial relations | Employee attitudes | Human resource management | Mixed methods | Employee involvement | Employee voice | Call centres | Arbeitsbeziehungen | Employment relations | Callcenter | Call centre | Personalmanagement | Human Resource Management | Australien | Australia | Mitbestimmung | Codetermination | Kooperative Führung | Participative leadership | Arbeitskräfte | Workforce | Mitarbeiterbindung | Employee retention | Arbeitsverhalten | Work behaviour | Großbritannien | United Kingdom | Arbeitszufriedenheit | Job satisfaction | Arbeitsgestaltung | Job design |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10010259604