Healthcare service quality and patient satisfaction : a conceptual framework
Javed Ali, Ahmad Jusoh, Norhalimah Idris and Khalil Md Nor
| Year of publication: |
2024
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|---|---|
| Authors: | Ali, Javed ; Ahmad Jusoh ; Norhalimah Idris ; Khalil Md Nor |
| Published in: |
International journal of quality & reliability management. - Bingley : Emerald, ISSN 1758-6682, ZDB-ID 1466792-7. - Vol. 41.2024, 2, p. 608-627
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| Subject: | SERVQUAL | Conceptual framework | Healthcare service quality | Medical professionalism | Patient safety | Dienstleistungsqualität | Service quality | Gesundheitsversorgung | Health care | Patienten | Patients | Krankenhaus | Hospital | Gesundheitswesen | Health care system | Kundenzufriedenheit | Customer satisfaction | Qualitätsmanagement | Quality management |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/IJQRM-04-2022-0136 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014470928