Helping employees deal with dysfunctional customers : the underlying employee perceived justice mechanism
Taeshik Gong, Youjae Yi, and Jin Nam Choi
| Year of publication: |
2014
|
|---|---|
| Authors: | Gong, Taeshik ; Yi, Youjae ; Choi, Jin Nam |
| Published in: |
Journal of service research : JSR. - Thousand Oaks, CA : SAGE Publications, ISSN 1094-6705, ZDB-ID 1490069-5. - Vol. 17.2014, 1, p. 102-116
|
| Subject: | dysfunctional customer behavior | intervention | employee satisfaction | employee loyalty | Arbeitszufriedenheit | Job satisfaction | Arbeitskräfte | Workforce | Kundenzufriedenheit | Customer satisfaction | Arbeitsverhalten | Work behaviour | Beziehungsmarketing | Relationship marketing | Dienstleistungsqualität | Service quality | Mitarbeiterbindung | Employee retention | Konsumentenverhalten | Consumer behaviour | Gerechtigkeit | Justice | Verhalten in Organisationen | Organizational behaviour |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10010356871