Hierarchical model of service quality and its effect on consumers' perceived image, satisfaction and behavioural intentions : a study of Bangkok's mass rapid transit systems, Thailand
Prapat Chongsanguan, Jirasek Trimetsoontorn and Wanno Fongsuwan
| Year of publication: |
2016
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|---|---|
| Authors: | Chongsanguan, Prapat ; Trimetsoontorn, Jirasek ; Fongsuwan, Wanno |
| Published in: |
Journal for global business advancement : JGBA. - Olney, Bucks : Inderscience Enterprises, ISSN 1746-966X, ZDB-ID 2193383-2. - Vol. 9.2016, 4, p. 331-356
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| Subject: | service quality | perceived image | customer satisfaction | behavioural intentions | Bangkok MRT | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Thailand | Konsumentenverhalten | Consumer behaviour |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011664535