High performance work systems for service quality : boundary conditions and influence processes
Ying Hong, Yuan Jiang, Hui Liao, and Michael C. Sturman
| Year of publication: |
September/October 2017
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|---|---|
| Authors: | Hong, Ying ; Jiang, Yuan ; Liao, Hui ; Sturman, Michael C. |
| Published in: |
Human resource management. - Hoboken, NJ : Wiley, ISSN 0090-4848, ZDB-ID 83105-0. - Vol. 56.2017, 5, p. 747-767
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| Subject: | high-performance work system | ownership | service performance | Dienstleistungsqualität | Service quality | Performance-Messung | Performance measurement | Personalmanagement | Human Resource Management | Arbeitsorganisation | Work organization |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1002/hrm.21801 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011762733