High tech versus high touch : the role of human intermediation in information-intensive services
Year of publication: |
2014
|
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Authors: | Apte, Uday M. |
Published in: |
Managing consumer services : factory or theater?. - Cham : Springer, ISBN 978-3-319-04288-6. - 2014, p. 33-43
|
Subject: | Prozessmanagement | Business process management | Finanzdienstleistung | Financial services | Wissensintensives Unternehmen | Knowledge-intensive industry | Privatkundengeschäft | Personal banking |
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