How big data analytics enables service innovation : materiality, affordance, and the individualization of service
| Year of publication: |
2018
|
|---|---|
| Authors: | Lehrer, Christiane ; Wieneke, Alexander ; Vom Brocke, Jan ; Jung, Reinhard ; Seidel, Stefan |
| Published in: |
Journal of management information systems : JMIS. - Philadelphia, PA : Taylor & Francis Group, LLC, ISSN 0742-1222, ZDB-ID 883127-0. - Vol. 35.2018, 2, p. 424-460
|
| Subject: | affordances | agency | big data analytics | digital innovation | materiality | service-dominant logic | service innovation | services | Big Data | Big data | Innovation | Service-Dominant Logic | Service-dominant logic | Dienstleistungsinnovation | Service innovation | Dienstleistung | Services | Data Mining | Data mining | Dienstleistungssektor | Service industry |
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