How can customers cope with cognitive demands of professional services? : the role of employee coping support
Year of publication: |
2023
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Authors: | Garbas, Janina ; Blaurock, Marah ; Büttgen, Marion ; Ates, Zelal |
Published in: |
Psychology & marketing. - New York, NY : Wiley Interscience, ISSN 1520-6793, ZDB-ID 2002068-5. - Vol. 40.2023, 5, p. 867-887
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Subject: | cognitive demands | coping | customer engagement | customer participation stress | frontlineemployees | professional services | transactional stress theor | Stress | Work stress | Kognition | Cognition | Konsumentenverhalten | Consumer behaviour | Beziehungsmarketing | Relationship marketing | Coping-Strategie | Coping strategy | Kundenintegration | Customer integration | Dienstleistungsqualität | Service quality | Kundenservice | Customer service |
Extent: | 1 Online-Ressource Illustrationen |
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Type of publication: | Article |
Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
Language: | English |
Other identifiers: | 10.1002/mar.21788 [DOI] |
Source: | ECONIS - Online Catalogue of the ZBW |
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