How can customers cope with cognitive demands of professional services? : the role of employee coping support
Janina Garbas, Marah Blaurock, Marion Büttgen, Zelal Ates
| Year of publication: |
2023
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|---|---|
| Authors: | Garbas, Janina ; Blaurock, Marah ; Büttgen, Marion ; Ates, Zelal |
| Subject: | cognitive demands | coping | customer engagement | customer participation stress | frontlineemployees | professional services | transactional stress theor | Kognition | Cognition | Stress | Work stress | Konsumentenverhalten | Consumer behaviour | Coping-Strategie | Coping strategy | Beziehungsmarketing | Relationship marketing | Freie Berufe | Professional services | Kundenintegration | Customer integration | Kundenservice | Customer service |
freely available
| Extent: | 1 Online-Ressource Illustrationen |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1002/mar.21788 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014290866