How can service organizations build resilience by leveraging capabilities and service worker team knowledge?
Girish Prayag, Lucie K. Ozanne and Mesbahuddin Chowdhury
| Year of publication: |
2024
|
|---|---|
| Authors: | Prayag, Girish ; Ozanne, Lucie K. ; Chowdhury, Mesbahuddin |
| Published in: |
The journal of services marketing. - Bradford : Emerald, ISSN 2054-1651, ZDB-ID 2020791-8. - Vol. 38.2024, 4, p. 474-493
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| Subject: | Organizational resilience | Financial performance | Dynamic capabilities | Disruptive event | Transactive memory system | Dynamische Kompetenzen | Arbeitsgruppe | Team | Coping-Strategie | Coping strategy | Wissensmanagement | Knowledge management | Organisatorischer Wandel | Organizational change | Dienstleistungssektor | Service industry | Lernende Organisation | Learning organization | Ressourcenorientierter Ansatz | Resource-based view | Unternehmenserfolg | Firm performance | Wissensintensives Unternehmen | Knowledge-intensive industry | Verhalten in Organisationen | Organizational behaviour |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/JSM-02-2023-0059 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015110339